The retail game is changing fast—are your store operations keeping pace? With 72% of retail sales projected to still happen in physical stores by 2028, delivering seamless, efficient, and engaging in-store experiences is more critical than ever.

In this power-packed session, we’ll explore the biggest trends reshaping retail, from AI-driven store experiences to the rise of connected agents. Discover how leading global retailers are transforming in-store operations by:

• Delivering consistent customer experiences across every channel

• Streamlining day-to-day store task management

• Empowering store teams with omnichannel support

• Enabling HQ with real-time, actionable insights

What to Expect:

• Retail Industry Trends – Stay ahead of shifting customer expectations and disruptive technology.

• The Art of the Possible – See how ServiceNow helps retailers eliminate inefficiencies and optimize store performance.

• Customer Case Study – Learn how a top global retailer revolutionized store task management to drive agility and measurable results.

Don’t miss this opportunity to explore the future of retail store operations and walk away with actionable strategies to keep your business ahead of the competition.